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This is the phone that InstaCall will route the call to. Click Create New Apps, and then select the InstaCall option. CREATE INSTACALL BUTTON From the OnSIP Admin Portal, select Apps from the sidebar. Add Users to and from the In Group column using the horizontal arrows Click Save to store the group. Hunt group calls each user sequentially, starting at the top of the Group list.

Simultaneous ring will ring everybody s phones at the same time the first to answer takes the call. OPTIONAL: GROUP YOUR USERS From the OnSIP Admin Portal, select Groups from the sidebar. Optional: Create a custom SIP address or add an extension if you wish to enable a voice mailbox for the user. Select Create New User and fill in the credentials for the user. CREATE USERS From the OnSIP Admin Portal, select Users from the sidebar. Type in your (the account administrator s) login credentials - SIP address and password.

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SIGN UP FOR ONSIP ACCOUNT Go to /signup - also accessible by clicking the Free Trial button at the top of the OnSIP homepage ( Fill in the appropriate information, including the desired domain name of your OnSIP account. If you have a Google Analytics account, take advantage of our Google Analytics integration to track call information as Events. For example, if your website visitor is on a pricing page, send them directly to a Sales queue and don t waste their time with other options that aren t pertinent to them. For each button, decide where to send the call based on the page the caller is viewing. Custom information, such as each caller s identity, where on the website they were calling from, and detailed information about what they were trying to accomplish, can be made available to those taking incoming calls. Context-based calling in InstaCall allows you to handle the call based on the caller s context for more seamless CRM: Create any number of InstaCall buttons, each with a unique caller ID tag so your team knows from which webpage your visitor clicked to call. Built using the SIP.js Javascript library, InstaCall combines WebRTC - an open source project that enables web browsers with real-time communications - with PBX features that your business is familiar with, such as group simulring and voic failover. Call initiation is literally instantaneous, because the call begins as soon as a website visitor clicks the InstaCall button. Calls are encrypted from end-to-end, ensuring that privacy is preserved. 2ģ Key Benefits Free with every OnSIP account, InstaCall enables seamless, frictionless communication. It works for anybody using the latest versions of Chrome or Firefox, and it is free with any OnSIP account.

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InstaCall does not require customers to download any plugins or software. INSTACALL CAN BE SEAMLESSLY PLACED ON ANY WEBPAGE The OnSIP Admin Portal generates a tiny snippet of HTML code, which your website developer can quickly insert on any portion of your website. OnSIP users can answer InstaCalls using their desk phones or softphones, such as OnSIP s free video-capable application. Customers make InstaCalls directly from their Internet browsers, via the computer s microphone or video camera. There are separate business hour rules for open and close times each day of the week.2 What is InstaCall? InstaCall is a free feature that allows customers to initiate a voice or video call with a business in a single mouse click. “Thank you for getting in touch with us!”īusiness Hour Rules allow the InstaCall button to be enabled only during certain hours. Message to display after a successful call ends. Message to display before visitor places call. One of instacall-name, caller-name, or caller-name-tagĪ tag to be prepended to the caller name, if data-callerid is “caller-name-tag” If “sidebar”, append the phone window in an iFrame Note that some of these options are experimental and not configurable through the InstaCall Generate action alone.

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A full listing of existing options appears below. Extra parameters should be defined on the InstaCall button as attributes prefixed with data- to allow JavaScript easy access to the option.

Once forked from the GitHub repository, adding parameters to InstaCall will break compatibility with the InstaCall Generate Admin API action. Feel free to fork the repository, as well as submit pull requests with any suggested improvements.

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For those looking for more advanced customization options of the WebRTC button, here is the full source code for our WebRTC button, InstaCall, on GitHub.